Shipping policy
Thank you for shopping with Lumiq. We are committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 7–15 business days
- Europe: 7–18 business days
- Asia: 5–12 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, Lumiq may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your shipment.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your purchase.
Lumiq is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by email (charmelduroon@gmail.com).