Refund policy
At Lumiq, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- All accessories and manuals must be included.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital products
- Clearance or final sale items
- Personalized or customized products
- Products damaged due to misuse or improper handling
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos or videos of the issue so we can assist you.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.
Order Cancellations
Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
Contact Us
If you have any questions about returns or refunds, please contact our customer support through our Contact Us page or by email (charmelduroon@gmail.com).